Privachy Policy

1. Introduction
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR).

2. What Information We Collect
We may collect the following information when you use our services or website:
Name
Email address
Phone number
Pickup/drop-off addresses
Pet information (name, breed, travel requirements)
Payment and billing details (if applicable)
Any additional details you voluntarily provide when booking
We do not collect unnecessary or sensitive data without your consent.

3. How We Use Your Information
We use your data to:
Process bookings and deliver transport services
Contact you with booking onfirmations or updates
Respond to your queries
Improve our service and customer experience
Comply with legal obligations
We do not use your data for marketing without your explicit consent.

4. Who We Share It With
We do not sell or rent your personal data.
We may share your information with:
Drivers working with us to carry out your booking
Payment processors (e.g. your bank or Stripe)
Legal authorities if required by law
All third parties are required to keep your information secure and confidential.

5. Data Storage and Security
We take data protection seriously. Your information is stored securely using appropriate technical and organisational measures to prevent loss, theft, or unauthorised access.
We only keep your data for as long as necessary to fulfil the purpose it was collected for (e.g. booking and invoicing), or to comply with legal obligations (e.g. tax or accounting rules).

6. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Object to our use of your data
Withdraw consent at any time
Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise these rights, contact us at: info@pettransportation.co.uk

7. Cookies
Our website may use cookies to improve your experience. Cookies are small text files stored on your device to help the website function properly. You can disable cookies in your browser settings if you prefer.

8. Changes to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website. Continued use of our services indicates your acceptance of any changes.

9. Contact Us
If you have any questions about this policy or how we handle your data, please contact us:
info@pettransportation.co.uk
+44 01303211609