Terms and Conditions

Terms and Conditions – Pet Transportation Services

1. Introduction
These Terms and Conditions apply to all bookings made with Pet Transportation (referred to as "we", "us", or "our"). By using our services, you ("the customer") agree to the following terms in full.

2. Our Services
We provide pet transport services within the UK and between the UK and countries in Europe (including France, Belgium, Netherlands, and Germany). Services may include door-to-door transfers, airport/train station pickups, and cross-border pet relocations.

3. Booking & Payment
Bookings must be made in advance through our website, phone, or email.
All customers are required to pay the full crossing ticket fee
A deposit may be required to secure your booking.
Full payment must be completed prior to departure unless otherwise agreed.
We accept payment via bank transfer or other methods agreed upon during booking.
Prices are quoted based on distance, location, and specific travel requirements.

4. Owner Responsibilities
It is your responsibility to ensure your pet has:
oValid travel documents (e.g. pet passport, animal health certificate)
oMicrochip and up-to-date vaccinations (including rabies)
oAny other required permits or documentation for border crossing
We do not provide legal or veterinary advice regarding travel documentation but may offer general guidance.
The pet must be fit for travel and not exhibit aggressive or dangerous behaviour.
Owners must disclose any health issues, anxiety, or special care instructions before travel.
A secure carrier or crate may be required depending on the animal and journey.

5. Animal Welfare and Care
Our drivers are experienced in handling pets and aim to provide a safe, calm journey.
Regular breaks will be given for long journeys, with water and comfort stops as needed.
Pets are transported in temperature-controlled, clean vehicles.
While we do our best to reduce stress and ensure comfort, we are not liable for health issues arising due to the journey unless caused by proven negligence.

6. Delays and Force Majeure
We are not responsible for delays due to customs, weather, traffic, or transport disruptions (e.g. Eurotunnel/ferry delays).
If your travel is impacted due to inaccurate or incomplete pet documentation, this is your responsibility.
In the event of a force majeure event (e.g. border closures), we will work with you to reschedule or refund where appropriate.

7. Cancellations and Refunds
Cancellations must be made at least 48 hours in advance to qualify for a partial refund.
Bookings cancelled within 48 hours of departure may be charged in full.
No-shows at the pickup location will result in full forfeiture of the booking fee.
In the event of cancellation by us (e.g. for safety concerns), a full refund or alternative date will be offered.

8. Liability
We take reasonable precautions to ensure your pet’s safety and comfort.
However, we are not liable for:
oTravel stress, anxiety, or injury not caused by negligence
oMissed connections due to delays outside our control
oHealth issues during or after the journey unless due to our actions
We reserve the right to refuse transport if a pet is unfit for travel or presents a danger to the driver or itself.

9. Travel Restrictions
We reserve the right to refuse transport for:
oDangerous or aggressive animals
oPets that do not meet travel documentation requirements
oAnimals with serious health conditions unless medically cleared

10. Governing Law
These terms are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

11. Changes to Terms
We may update these Terms and Conditions at any time. The latest version will always be available on our website. Continued use of our services after changes indicates acceptance of the updated terms.

12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
info@pettransportation.co.uk
+44 01303211609